We offer self-directed online learning modules that cover all aspects of professional case management. They are equally suitable for anyone wishing to obtain or enhance case management skills, and are designed flexibly for people with busy working lives.

Currently practicing case managers will also find these modules useful to refresh and extend their skills.

You can take standalone modules, or progress to obtain one of two certified qualifications:

 

Effective Professional Case Management

 

Advanced Professional Case Management

 

Each module includes an online competency test. These must be completed before Certificates can be issued.

 

What is Professional Case Management?

The care people receive, and the way they are managed, when they are ill or injured has become fragmented in today's world. This is because of increased specialisation and growing complexity in the healthcare and insurance systems across our societies. In addition there is the ever-present pressure to maximise benefit from available resources.

Effective case management has the opportunity to play a unique role in ensuring optimum outcomes from efficient use of resources. This includes the important outcome of helping people to stay at and return to work.

Case managers stay actively involved until the key goals are achieved, promote collaborative approaches, and ensure that all parties know what is going on and that things happen when they should.

Cae managers have a unique role with dual priorities: to meet the client’s needs and to make efficient use of resources. The focus is always on obtaining the best outcome for the ill or injured person.

Case management skills are extensive, and are not derived from any specific profession or background. Skilled case managers exercise judgement and make decisions, and do not follow rigid protocols. They are a highly valued resource.

 

Why "Case Manager"?

Don't be confused by the umbrella term 'case manager'. It simply refers to the person who takes responsibility for putting the ill or injured person at the centre, focusing on the most effective way to get the desired outcome, and ensuring it happens.

In a slightly more long-winded way this is "a collaborative process whereby a person with specific healthcare and rehabilitation needs is identified and a plan that efficiently uses resources is designed and implemented to achieve an early and sustainable return to activity and work in the most cost-effective manner".

Other terms that can be applied to this role include: Case Coordinator, Return to Work Coordinator, Occupational Health, Rehabilitation, Human Resources, Injury Managers, Claims Management, Claim Adjudicator, etc...

 

Why is PCM an Online Course?

Two reasons. First, we know how hard it can be to extend your skills when you are a busy person. You know how much time you have to spare, and when. You can learn at your own pace, and also have the advantage of working out how to use new ideas and techniques in practice.

Second, we believe strongly in the need to have skills based on the best available information, hard evidence, and solid practical experience. You could go out and find all of the information for yourself, and we will always encourage you to seek information and to question it. However, we are reminded of that quote from Mitchell Kapor "Getting information off the internet is like taking a drink from a fire hydrant" ... you could do it, but it may not be the easiest way to quench your thirst!

We have spent many years discovering and researching how and what works, and packaged it into a truly practical approach for you.

 

Half of what you'll learn in university will be shown to be either dead wrong or out of date within five years of your graduation; the trouble is that nobody can tell you which half - so the most important thing to learn is how to learn on your own (Dr Dave Sackett).

Modules

Completion of these 8 core modules provides a certificate in Effective Professional Case Management

1. Introduction and overview

 

2. Initial contact and referral

 

3. Information gathering and collating

 

4. Planning, devising individual plans

 

5. Active healthcare management

 

6. Work, productive activity, staying active

 

7. Progress, monitoring, and revised plans

 

8. Case closure, discharge, and follow-up

 

Completion of these 4 advanced modules provides a certificate in Advanced Professional Case Management

9. Selecting cases and using stepped approaches

 

10. Managing healthcare providers

 

11. Service delivery and supervision

 

12. Complex, difficult, and long-term cases

 

 

Each Module Contains

Professional Learning Content

Topic description

Learning objectives

Overview of the module

Specific learning content, divided into several sections

Resource lists and reading recommendations

 

Learning Information and Advice

Vignettes, case examples

Practical advice notes

Study notes and tips

 

Learner Self-Assessment

Challenging questions and discussion

Self-assessment questions

 

Online Competency Assessment

Multiple-choice questions, True/False questions

Immediate learner feedback

 

How to Enrol

WHO everyone with an interest in helping clients to recover as quickly as possible and return to activity and work

WHY to achieve the best outcomes effectively while using resources efficiently

WHAT modules covering theory, evidence, strategies and practical techniques. We believe strongly in learning through doing

HOW completing any or all of the modules at your own pace, and taking the online competency test when you are ready

ENROL now and get started, it will improve your skills and enhance your career